Customer has the option of selecting one of two maintenance windows for the monthly application upgrade. Window 1 is the first Tuesday of the month and window 2 is the third Tuesday of the month. During the maintenance window the customer’s SaaS Tenant will be unavailable.
The monthly Infrastructure Maintenance is scheduled twice per month per region. The monthly Infrastructure Maintenance windows for all regions are scheduled for the second and fourth Tuesday of each month.
In the event of an application or infrastructure related critical issue, an emergency maintenance window will be coordinated and communicated as follows:
Tenant Specific Window
If a given customer is experiencing a critical issue, then a customer downtime will be coordinated with that customer to apply the appropriate controls or fixes to remediate the issue.
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